Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
When will my order be delivered?
Orders are usually delivered within 2 to 25 business days, depending on your location and courier conditions. We always do our best to deliver as quickly as possible.
Can I Return my product?
Yes, returns are accepted within 2 days after delivery if the item is defective, damaged, or incorrect. Proof of issue may be required.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged, please contact us within 2 days of delivery with photos of the issue. We will arrange a replacement or refund as soon as possible.
Do you ship internationally?
Yes! We ship worldwide, including the UK, EU, USA, Canada, Australia, UAE, and many other countries.
What products do you sell?
We offer a wide range of categories:
Gadgets & Smart Tools
Kitchen & Home Appliances
Fashion Accessories
Health & Beauty
Pets
Sport & Fitness
Home & Garden
Kids & Toys
Travel & Outdoor
Seasonal & Festival Items
Are your products original and high-quality?
Yes, all products are carefully sourced from trusted suppliers and selected for quality, reliability, and modern lifestyle needs.
Do you offer seasonal sales or discounts?
Yes! We offer special promotions and seasonal sales throughout the year, including Black Friday, Christmas, Valentine’s Day, and more.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express). PayPal, Apple Pay, and Google Pay may also be available depending on your region.
Where is your company located?
Our headquarters are based in the United Kingdom, and we ship globally.
How can I contact customer support?
EN Answer: You can reach us anytime by email at support@thelumeoshop.comvia WhatsApp, or through our social media channels.
Terms & Conditions
General
By accessing and shopping from The Lumeo Shop, you agree to the following terms and conditions. These terms apply to all visitors, users, and customers of our website.
Products & Availability
We aim to keep all product details accurate and updated. However, product availability, descriptions, and prices may change without prior notice.
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All orders must be paid in full at checkout. We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. Payments are processed securely.
Shipping & Delivery
Orders are usually delivered within 2 to 25 business days, depending on location and courier conditions.
We always do our best to deliver your order as quickly as possible
Returns & Refunds
Returns are accepted only within 2 business days after delivery if the product is defective, damaged, or incorrect. Proof such as photos or videos must be provided. Refunds or replacements will be confirmed after review.
Privacy & Data Protection
Your personal data is kept secure. We only collect the information necessary to process your order and do not share it with third parties without your consent.
Intellectual Property
All content on this website, including images, text, and branding, belongs to The Lumeo Shop and may not be copied or reproduced without permission.
Limitation of Liability
EN:The Lumeo Shop is not responsible for delivery delays, damages, or losses caused by couriers or customs authorities.